I. CANCELLATIONS

*CANCELLATION 40 DAYS BEFORE THE TOUR OR PURCHASED SERVICE STARTS.

       *OPERATING EXPENSES AND TICKETS AND TRAINS

  • If a cancellation request is received 40 days before or more after the purchase confirmation of your tour or service is sent, it will be subject to a penalty for operating expenses of US$ 40.00 dollars per person or 50% of the cost of the service. tour.
  • Income to Wayna Picchu, Machupichu mountain, Machu Picchu will have full penalty, there will be no refund of these expenses, because these are policies established by the Ministry of Culture of Peru.
  • Train tickets have an additional penalty of 20% of the original value of the ticket, because these are policies established by INCA RAIL and PERU RAIL.
  • Regarding hotel reservations, these will be subject to the policies of the establishment itself.

*CANCELLATION LESS THAN 40 DAYS AFTER THE TOUR OR SERVICE PURCHASED STARTS

       *OPERATING EXPENSES AND TICKETS AND TRAINS

  • If a cancellation request is received less than 40 days or less after the purchase confirmation of your tour or service is sent, it will be subject to a penalty for operating expenses of US$ 50.00 dollars per person or, in effect, 25% of the tour cost.
  • The income to Wayna Picchu, Machupichu mountain, Machu Picchu will have full penalty, there will be no refund of these expenses, because these are policies established by the Ministry of Culture.
  • Train tickets have an additional penalty of 50% of the original value of the ticket, because these are policies established by INCA RAIL and PERU RAIL.
  • Regarding hotel reservations, these will be subject to the policies of the establishment itself.

*LAST MINUTE CANCELLATION – 72 – 48 – 24 HOURS.

  • The cancellation request that is entered through our service channels with a time of 72 – 48 – 24 hours before your trip will have a 100% penalty.

*INCA TRAIL TOUR CANCELLATION

  • Cancellation of only the Inca Trail tour, ONCE THE SERVICE HAS BEEN CONFIRMED, no refund will be granted, this due to the characteristics of this service.

*SPECIAL CASES OUTSIDE OUR CONTROL

  • In the case of cancellation for reasons that are beyond our control, such as natural disasters, protests, strikes, emergency decrees or any event that makes it impossible to carry out an already scheduled tour. This will have a penalty of 50% of the agreed amount.
  • Due to the fact that these are events that cannot be handled and are considered out of control for both parties, it will be decided to coordinate a possible rescheduling to another date of the tour or contracted service, as well as another possible place or service that you wish to take, prior to this mutual agreement by both parties.

II.RETURNS

*THE ENTIRE RETURN PROCESS WILL DEPEND ON OUR BUSINESS PARTNERS (HOTELS – TRAINS – INCOME – FLIGHTS)

  • Regarding the tickets or train company, the process is carried out in person, the companies that provide these services have a claim processing time of approx. 15 working days.
  • With the income to the agreed places in the tour or service, only changes are allowed, in the event that a special situation arises, this process takes approx. 15 days.
  • For Hotels and Flights it will depend on the same companies, which we must adapt to the policies of each one of them.
  • After all the procedure that has been carried out and that is concluded satisfactorily, the return of the payment or payments will be made by the same means that the original payment was received.
  • In the case of credit cards, debit cards and bank transfer, the processing time is 30 days.

III. DATE CHANGES

*DATE CHANGE TO 40 DAYS BEFORE THE TOUR OR SERVICE PURCHASED STARTED

        *OPERATING EXPENSES AND TICKETS AND TRAINS

  • If a request to change the date is received 40 days before or more after the purchase confirmation of your tour or service is sent, it will be subject to a penalty for operating expenses of US$ 00.00 per person.
  • There will be a penalty of US$ 15.00 per person for income to Wayna Picchu, Machupichu mountain, Machu Picchu. There will be no refund of these expenses, because these are policies established by the Ministry of Culture of Peru.
  • Train tickets have an additional penalty of 15% of the original value of the ticket, because these are policies established by INCA RAIL and PERU RAIL.
  • Regarding hotel reservations, date changes are subject to the policies of the establishment itself.

*DATE CHANGE LESS THAN 40 DAYS FROM THE START OF THE TOUR OR SERVICE PURCHASED

        *OPERATING EXPENSES AND TICKETS AND TRAINS

  • If a date change request is received less than 40 days or less after the purchase confirmation of your tour or service is sent, it will be subject to a penalty for operating expenses of US$00.00 dollars per person.
  • There will be a penalty of US$ 15.00 per person for income to Wayna Picchu, Machupichu mountain, Machu Picchu, there will be no refund of these expenses, because these are policies established by the Ministry of Culture of Peru.
  • Train tickets have an additional penalty of 15% of the original value of the ticket, because these are policies established by INCA RAIL and PERU RAIL.
  • Regarding hotel reservations, date changes are subject to the policies of the establishment itself.

*INCA TRAIL DATE CHANGE

  • Regarding the change of date of the Inca Trail tour, you will have the possibility to do it BASED ON THE AVAILABILITY OF THE DATE, PRIOR CONFIRMATION OF THE SAME, this with a penalty of US$ 120.00 dollars per person.

IV. PRICES AND RATES OF PERUMACHUPICCHU.TOURS

  • The prices and rates of the services and tours in perumachupicchu.tours are expressed in US dollars.
  • Prices in perumachupicchu.tours may vary due to festive dates: Peruvian Independence Day, Holy Week, Christmas, New Year. The same will be informed in advance by a representative of our company.
  • The prices and rates of the tourist packages are per person, in the case that you have purchased all-inclusive packages , which includes the occupation of a standard double room in all the different categories of hotels and includes hotel services, transfers, indicated excursions, specialized guides and entrance tickets (all this unless different conditions are described).
  • The prices and rates do not include extra expenses, such as: tips, airport taxes, air tickets, excess baggage or any other service not specified in the program.
  • In the event that the personal information sent by the client at the time of booking is incorrect or there is any change and / or update of data (passports, ID or others), you must inform us immediately via email, perumachupicchu.tours will proceed immediately to update data, such changes generate a penalty for data change . The same ones that are established by the supplier companies. Likewise, these expenses will be assumed by the client.

V. DOCUMENTATION, VISA, INSURANCE AND PERMITS

  • At the time of contracting all clients, the services of PeruMachuPicchu.tours , undertake to acquire at their own expense the current documents and permits necessary to carry out the activities of the itinerary normally, in addition they must carry during the development of the excursions said documents whose data sent at time of booking.
  • PeruMachuPicchu.tours services agree to allow a copy of personal documents (Passport, Cedula, DNI, etc.) to be taken by the company representative ( PeruMachuPicchu.tours will keep this information confidential and will use it only for accounting and administrative procedures).
  • According to the current law in Peru, a tourist cannot stay more than 60 days in the country according to his TAM card ( Andean Migration Card) therefore, if the foreign client who makes the trip is in Peru more than 60 days, you must pay the additional VAT of 18% of the total tour.

VI. THE ITINERARIES

  • All our itinerary of tourist packages and tours in general are organized with great care, although, for operational or other reasons, the order of activities or the specified route could change, such cases may be occasional, the itinerary in general should only be taken as an basic guide.
  • PeruMachuPicchu.tours reserves the right to make, without prior communication, modifications in the order of tours, excursions or trips, due to weather conditions, river flow, arrival or departure time of planes, buses or trains or for any other relevant reason, the same ones that will guarantee your safety and the best development of your trip.
  • In the event that the activities on the itinerary undergo changes, are rescheduled at the last minute or are canceled due to flight delays, social conflicts, bad weather, road blockades and any other inconvenience caused by third parties, the company is not responsible. to refund money to customers.
  • Due to the fact that these are events that cannot be handled and are considered out of control for both parties, it will be decided to coordinate a possible rescheduling to another date of the tour or contracted service, as well as another possible place or service that you wish to take, prior to this mutual agreement by both parties.

VII. RESERVATIONS

  • To make and confirm a reservation, PeruMachuPicchu.tours requires the advance payment of 50% of the total tour by the client, using our authorized payment methods within our website ( PeruMachuPicchu.tours ), the other payment of 50% of the total tour must be paid in cash or by debit or credit card, the first day of your arrival in the city of Cusco, this in US dollars to the staff who assist you.
  • In order to make the confirmation of your purchase and reservation, you will need to have the following information for each passenger who makes the trip: Full Names and Surnames, Passport Number or DNI Number, Nationality, Age, Sex . It is mandatory to report allergies, diseases, passenger health condition, characteristics of each passenger, food preferences, etc.
  • Once the first payment in advance of 50% of the total tour has been made, PeruMachuPicchu.tours will send you an email with the confirmation of your purchase and reservation of the tourist package chosen by the client, which is considered a guarantee document of your purchase and reservation, after the client receives the confirmation via email, you must verify the content of the email in detail and respond to it.
  • If your reservation includes accommodation in a specific hotel, the availability of said accommodation will be confirmed. If there is no space in the hotel specified in the confirmation email, the client will be given another of a similar category and price.
  • The company reserves the right to accept last-minute reservations (24 hours or less before the client’s arrival at the destination), in this case the company will indicate in detail the special conditions of said reservation, which will include, if In the case of special hours, these conditions must be mutually agreed with the client and will be evidenced by email.